FREQUENTLY ASKED QUESTIONS
| Q: | I have recently bought a restaurant in Auckland and would like to find some cheesecakes, chocolate cakes and tarts that I can put on my dessert menu. Are you able to help me? | |
| A: | Yes, most definitely. As you can see from this website we have a substantial range of products. Either send us an e-mail with your telephone number or telephone us directly and we can give you any information you require over the phone. Alternatively a time can be arranged for Vicki to visit you and discuss your requirements. She would be able to supply you with samples of our products that would suit you and explain our delivery process more fully. As soon as you would like to commence purchasing, just fill in and sign our Credit Application and Terms of Trade form (this can be downloaded from our Ordering and Delivery page on this website) and send or fax it to us. Once we have your details on our computer system and delivery arrangements have been made, we can send out your first order. | |
| Q: | As a caterer we have varying sizes of functions and would not necessarily require products delivered on a regular basis. How would we go about purchasing from you? | |
| A: | Contact us to discuss your requirements. The usual procedure would be for you to complete a credit applciation form and set up an account with Cake Concepts. Once you are on our computer system, and delivery arrangements have been made, your ordering and delivery process can run smoothly, even if your orders are irregular. For orders of up to approximately ten cakes, we can usually supply the following day. If, however, you are going to require a larger number of regular round or cutter's choice products or lots of single serve products, we would appreciate receiving as many days notice as possible, so we can fill your order successfully. | |
| Q: | We own a food distribution company. Do you supply distributors? | |
| A: | Yes, we do supply a number of distributors and are always keen to hear from others. Do contact us and let us see if we can supply to your area and establish a business relationship that assists both our companies. | |
| Q: | I live in the Auckland area and my daughter is having a 21st birthday party. Can you tell me how I go about ordering a cake? | |
| A: | Before contacting us, it is helpful to consider the type of cake you would like eg chocolate, carrot etc and how many people you will need to cater for. You can contact us by phone, fax, e-mail or in person. If you want a Regular Round cake with a message plaque or our usual Decorated Slabs, these can easily be arranged over the phone. Whilst we are open at other times, for more unique special occasion cakes it is preferable to come and have chat with us at the bakery between 10am and 4pm on weekdays. We can discuss your requirements and show you some photos of other cakes we have done. Orders are generally picked up, but if you require delivery this may be able to be arranged for an extra cost. | |
| Q: | Is your factory shop open at the weekends? | |
| A: | Yes, our factory shop is open on Saturdays and Sundays. Please click on our Ordering & Delivery button to see our current opening hours. If you would like to discuss our making a special occasion cake for you, it would be better to come in between 10.00am and 4.00pm on weekdays. We are closed on public holidays. | |
| Q: | My wedding is on Saturday and I am not sure how I am going to transport the cake I have ordered. Would you deliver and set up the cake for me? | |
| A: | Usually our customers pick up their cakes on the Friday and set them up themselves at the wedding venue the following day. However, depending on the date, time and venue we may be able to arrange for someone to assist you. This would incur an additional cost. As always, where possible, we do what we can, so do have a chat to us about your requirements. | |
| Q: | Do you do shape cakes? | |
| A: | Generally no, because they work out to be very expensive for our customers. However if you would really like to investigate the possibility, give us a call and we can see if a suitable tin can be obtained or what your particular request would involve. | |
| Q: | I live in Christchurch and would like to arrange for a birthday cake to be sent to my father who lives in Auckland. | |
| A: | If you phone us during business hours we can discuss this with you. Alternatively e-mail us and let us know your requirements. As every order is different we would be able to advise you of any particular issues pertaining to your order, and let you know our bank account number so that you could make a payment via direct bank transfer. Please bear in mind that, in addition to the cost of your cake, your order would incur a delivery charge. We would need at least one week's notice (preferably longer) and we would try to deliver your order as near to the date that you require as possible. | |
| Q: | I don't live in New Zealand but have friends who do and I would like to arrange for them to receive a cake from me. | |
| A: | This could be done if payment and delivery issues could be arranged satisfactorily. Generally we would only be able to deliver one-off orders to destinations in the Auckland area, and not to other areas in New Zealand. Please remember that, in addition to the cost of your cake, there would be a delivery charge. Delivery would be as close to your requested date as possible. Also we would need sufficient notice. How much notice we would require, depends on where you are living and where the cake is to be delivered. The minimum would be two weeks notice but this may not be sufficient for all cases. Currently we do not have Credit Card facilities so can only accept payment via direct bank transfer. Bank transfer methods and time delays vary considerably from country to country so, from this point of view, our ability to fill your order would depend on whether payment could be made in time. We make every effort to help our customers so do phone us during New Zealand business hours and we can discuss your order with you. Alternatively e-mail us and let us know your requirements and we can see if it would be feasible for us to deliver a cake for you. | |
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