FAQ’s

/FAQ’s
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Our current opening hours are on our Ordering and Delivery webpage. Occasionally at different times of year or over public holiday weekends these may vary.

Just contact us by phone, e-mail or in person. If you choose one of our standard-sized round cakes with a message plaque or our usual decorated slabs, these can easily be arranged over the phone or via email. For more unique special occasion cakes it is preferable to email / show us a photo of the style of cake you would like along with other details like the flavour and how many people you will need to cater for. It is possible to place such orders over the phone, but it is often easier for you to come and have a chat with us. If you are able to do this, you can also see some photos of other cakes we have made.

If you phone us during business hours we can discuss this with you. Alternatively email us and let us know your requirements. As every order is different we would be able to advise you of any particular issues pertaining to your order, and let you know our bank account number so that you could make a payment via direct bank transfer. Please bear in mind that, in addition to the cost of your cake, your order would incur a delivery charge. We would need at least one week’s notice (preferably longer) and we would try to deliver your order as near to the date that you require as possible.

This could be done if payment and delivery issues could be arranged satisfactorily. Generally we would only be able to deliver one-off orders to destinations in the Auckland area, and not to other areas in New Zealand. Please remember that, in addition to the cost of your cake, there would be a delivery charge. Delivery would be as close to your requested date as possible. Also we would need sufficient notice. How much notice we would require, depends on where you are living and where the cake is to be delivered. The minimum would be two weeks notice but this may not be sufficient for all cases. Currently we do not have website credit card facilities so can only accept payment via direct bank transfer. Bank transfer methods and time delays vary considerably from country to country so, from this point of view, our ability to fill your order would depend on whether payment could be made in time. We make every effort to help our customers so do phone us during New Zealand business hours and we can discuss your order with you. Alternatively email us and let us know your requirements and we can see if it would be feasible for us to deliver a cake for you.

Yes, we do. We can source ones of popular movie characters and other pre-printed designs, or can arrange for a photo that you supply to be printed on an edible image. We would need the photo emailed to us in .jpg form and of a reasonable size e.g. 1 mb. A week’s notice would be preferable.

Generally no, because they work out to be very expensive for our customers. However if you would really like to investigate the possibility, give us a call and we can see if a suitable tin can be obtained or what your particular request would involve.

We don’t keep our savoury products hot, ready to go. However if you require products heated for a specific occasion this may be able to be arranged for an additional cost. Just contact us and let us know what you require and we can see what we can do.

Yes, most definitely. As you can see from this website we have a substantial range of products. Either send us an email or telephone us directly and we can give you any information you require. Alternatively a time can be arranged for Wayne to visit you and discuss your requirements. He would be able to supply you with samples of products that would suit you and explain our delivery process more fully. As soon as you would like to commence purchasing, simply fill in and sign our Credit Application and Terms of Trade form, then email or mail it to us. Once we have your details on our computer system and delivery arrangements have been made, we can send out your first order.

Contact us to discuss your requirements. The usual procedure would be for you to complete a credit application form and set up an account with Cake Concepts. Once you are on our computer system, and delivery arrangements have been made, your ordering and delivery process can run smoothly, even if your orders are irregular. For orders of up to approximately ten 9″ round cakes, we can usually supply the following day. If, however, you are going to require a larger number of products or lots of single serve products, we would appreciate receiving as many days notice as possible, so we can add your order to our production schedule.

Yes, we do, and are always keen to hear from others. Do contact us and let us see if we can supply to your area and establish a business relationship that assists both our companies.

Generally it is best to keep the cake in its box, or another container, in the refrigerator, unless there are decorations on it that cannot be refrigerated. Products vary with some being able to be stored ambient for a day or so, and others requiring chilled storage. As a very general guideline, with the right conditions, most products can be stored chilled for up to 3-5 days. Some like cheesecakes can be stored longer (up to 4-6 days) whilst others like those containing cream should only be kept for up to 2 days chilled. Do ask us if you have any queries on this. Note: Many of our products are designed to be frozen and this may be a preferable storage option for you.  When it is time to serve them, we recommend they are thawed in their boxes, or other containers, overnight in a refrigerator.

To cut portions we suggest using a long sharp knife. Dip the knife in a container of hot water, wipe then cut. For best results, dip and wipe each time before cutting the next piece.

Place a piece of tin foil over the top of the savoury to prevent the pastry from browning too much. Heating temperatures vary depending on the product. Single serve quiches and caramalised onion sausage rolls are best heated at 160°C for 10 minutes.